This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Running AR System Log Analyzer

Tip

Use the web (HTML) output format to generate results because they are easy to navigate.

Before you begin

Before running AR System Log Analyzer, ensure that you have performed the following tasks:

To run AR System Log Analyzer

  1. Open a command prompt window.
  2. Navigate to the location of the log files.
  3. Run AR System Log Analyzer, using the following parameters:
    • -i to invert grouping
    • -n to specify the number of positions to track in Top N reports
    • -sMAX to report output in descending maximum execution time
    • -w to specify web format
    • -u to analyze the activities of the specified user and Group API and SQL analysis done by the user
    • -b to indicate the start time
    • -e to indicate the end time
    • <outputFolder> to specify the directory to be created for output files
    • <inputFileName>, which was generated by arpreparelogs

Dots appear, indicating the progress of the analysis.

The output directory is created and includes several HTML files.

Troubleshooting

If an error occurs with AR System Log Analyzer, perform the following steps:

  1. Verify arpreparelogs.exe was run to generate the input log file.
  2. Verify that the name of the input log file was spelled correctly and is available in the directory.
  3. Verify that the output directory contains sufficient space — at least twice the size of the input log file.

Where to go from here

Viewing AR System Log Analyzer output

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