This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Resources for product design and usability

For more information about usability design principles, talk to a usability consultant or see the following books and websites.


  • Designing Web Usability: The Practice of Simplicity, by Jakob Nielsen
  • GUI Bloopers 2.0: Common User Interface Design Don'ts and Dos, by Jeff Johnson
  • Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition, by Steve Krug
  • The Humane Interface: New Directions for Designing Interactive Systems, by Jef Raskin
  • About Face 3: The Essentials of Interaction Design, by Alan Cooper, Robert Reimann, and David Cronin
  • The Design of Everyday Things, by Donald A. Norman
  • Designing Visual Interfaces: Communication Oriented Techniques, by Kevin Mullet and Darrel Sano
  • Universal Principles of Design, by William Tidwell, Kritina Holden, and Jill Butler


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