This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Removing fields from view overlays

You can remove a field from a view overlay by performing one of the procedures in this topic:

The Remove Field from View Overlay menu item is available only for the fields that are added to the view overlay. The Add Field to View Overlay option is not available if the field is already added to the view overlay. Instead, the option Remove Field to View Overlay appears in the context-menu.

The following occurs when you remove a field from a view overlay:

  • You cannot make changes to the display properties of the field.
  • Any changes made to the display properties of the field are rolled back.
  • The display properties of the field are replaced with those of the base field.
  • You cannot change the properties of the base field because it is not in the view overlay.
  • If a workflow uses a custom field on an overlay form, and you delete the overlay form, the workflow does not function correctly at run time.

To remove a field from view overlay by using the context-menu on the form

  1. Open BMC Remedy Developer Studio in Best Practice Customization mode.
    For more information on the modes in Developer Studio, see Changing the development mode.
  2. Open the form containing the field that you want to remove from the view overlay.
  3. Right-click the field you want to remove from the view overlay.
  4. In the context-menu that appears (see the following figure), click Remove Field from View Overlay.

    Remove Field from View Overlay

To remove a field from view overlay by using the context-menu in the Outline view

  1. Open Developer Studio in Best Practice Customization mode.
    For more information on the modes in Developer Studio, see Changing the development mode.
  2. Open the form containing the field that you want to remove from the view overlay.
  3. Open the Outline view of the form.
  4. Right-click the field you want to remove from view overlay.
  5. In the context-menu that appears (see the figure above), click Remove Field from View Overlay, then select one of the following:
  • Remove from view overlay of the current view only — Removes the field from the view overlay of currently view only
  • Remove from view overlay of all views containing this field — Removes the field from view overlay of all views where the field is present

Notes

The remove action does not delete the view overlay.

After you upgrade from a previous version of BMC Remedy AR System, use Remove Field from View Overlay to remove those fields that do not have customizations from the view overlay.

Related topics

Identifying fields added to view overlays
Adding a field to a view overlay

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