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This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Remedy Action Request System 18.08

Release notes and notices

Learn what’s new or changed for Remedy Action Request System 18.08, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release.

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The following updates have been added since the release of the space:

Date

Title

Summary

March 30, 2020Discontinued support for SAP Crystal Reports integration with Remedy AR System.

Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features.

June 11, 2019Critical Remote Code Execution (RCE) vulnerability in Remedy Mid TierFlash notification about a critical Remote Code Execution (RCE) vulnerability in Remedy Mid Tier.
November 29, 2018Patch 1 for version 18.08This patch consolidates all the Hot Fixes delivered for Remedy AR System version 18.08 and later into a single patch release. The patch contains fixes in Remedy AR System Server and Remedy Mid Tier.
August 31, 2018

18.08 enhancements

Remedy AR System 18.08 introduces the following features:

  • Customize the Server Group Dashboard of the Remedy Management Console
  • Content specific precheck for a package
  • Support for OAuth authentication by the REST API when integrated with Remedy Single Sign-On

Related topics

Known and corrected issues

Support information

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Last modified by Anagha Deshpande on May 26, 2023
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