This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Re-indexing due to field and form property changes

To ensure that you re-index at the appropriate time for your environment, be aware of the following changes that result in field re-indexing:

  • For multiple-form FTS, when you change the name in the Title field, the new Title field is re-indexed for all existing entries. This updates the Title field values in the FTS index.
    If you remove the field name in the Title field, the field is re-indexed to remove the Title field values from the index.
    For more information, see Configuring forms for multiple-form FTS.
  • When you add, remove, or change the Full Text MFS Category Name field property for a field, the field is re-indexed.
    For more information, see Defining a field for FTS.
  • If you change the Literal FTS Index field property for a field, the field is re-indexed.
  • If you change the Strips Tags For FTS field property for a field, the field is re-indexed.
Was this page helpful? Yes No Submitting... Thank you

Comments