This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Permitted and non-permitted modifications on overlays

The following table provides information about the modifications that you can or cannot perform on overlays. Best Practice Customization mode of BMC Remedy Developer Studio prevents you from making nonpermitted modifications.

The following table lists the permitted and non-permitted modifications on overlays.


Permitted and non-permitted modifications on overlays

Overlay or custom object type1

Can modify

Cannot modify

Active link

  • Associated form or form list
  • Execution options, including state (enabled/disabled), execution order, and execution condition
  • If actions and Else actions (add, modify, and delete)
  • Primary form
  • Run If qualification

Name

Active link guide

  • Associated form or form list
  • Display information
  • Entry point
  • Primary form
  • Workflow objects and labels
  • Name
  • Type

Escalation

  • Associated form or form list
  • Execution options, including state (enabled/disabled), execution order, and execution condition
  • If actions and Else actions (add, modify, and delete)
  • Primary form
  • Run If qualification

Name

Field

  • Associated menu
  • Audit option
  • Change history
  • Default value
  • Entry mode (Display)

Note: You can change the entry mode for a field as long as you do not make a data field display-only or vice versa.

  • FTS properties
  • Help text
  • Length units
  • Localize data option

Note: Before you can modify the localize data option property in a field overlay, all views in the form that contain that field must be overlaid. When this property is modified in one view, it is updated in all views.

  • Maximum and minimum value
  • Full text multiform search category
  • Permissions
  • Size (reducing or increasing)
  • Data type
  • Field map
  • Field type
  • ID
  • Name

Filter

  • Associated form or form list
  • Error handler
  • Execution options, including state (enabled/disabled), execution order, and execution condition
  • If actions and Else actions (add, modify, and delete)
  • Primary form
  • Run If qualification

Name

Filter guide

  • Associated form or form list
  • Display information
  • Primary form
  • Workflow objects and labels
  • Name
  • Type

Form

  • Add and delete custom fields
  • Add and delete field overlays
  • Delete form overlays
  • Archive (add or change form)
  • Audit (add or change form)

Note: The form for archive or audit must be a custom form.

If the form you want to archive or audit is a part of deployable application and the base form was not audited or archived, you must first create an overlay of the deployable application.

  • Change history (text portion only)
  • Default field list for results list
  • Default sort order
  • Default view
  • Display property cache settings
  • Entry points
  • Fields (overlay only)
  • FTS properties
  • Help text
  • Localization information
  • Next request ID block size
  • Object properties
  • Permissions (including subadmin)
  • Status history
  • Views (add and overlay only)
  • Application Owner (do not change the inclusion or exclusion of form in a deployable application)
  • Display-only form information (type)
  • Join form information (cannot change underlying forms, join option, type, qualifier information)
  • Name
  • Origin fields (cannot delete)
  • Unique index
  • Vendor form information (cannot change the associated plug-in, table name, type, vendor name)
  • View form information (type, table name, key field)
  • Views (cannot delete)

Image

All properties except Name

Name

Local application

  • Label
  • Description
  • Show only forms in application
  • Run with form windows maximized
  • Custom title bar icon
  • Custom about box
  • Primary form
  • Primary view
  • Forms in application
  • Support files
  • Help text
  • Name

Deployable application

  • Label
  • Description
  • Show only forms in application
  • Add and remove custom objects
  • Run with form windows maximized
  • Custom title bar icon
  • Custom about box
  • Default permissions
  • Support files
  • Help text
  • Data forms

Note: You can add only custom forms to the data list. You cannot add origin or overlay forms.

  • Primary form

Note: You can select an existing form from the base application or a new or an existing custom forms a primary form.

  • Forms in application
  • Packing list
  • Entry points
  • Statistics

Note: For forms, packing list, entry points and statistics, you can add or remove custom forms, but cannot remove forms from the base applications.

  • Name
  • Add and remove base or overlay objects
  • License--You can add new forms to the user license, but you cannot remove licensed forms.

If a base application is not licensed, you cannot license its overlaid application. If you license the base application after creating an overlay, the overlaid application is licensed automatically. If your overlaid application is user licensable, you can add the custom forms to the user license. You cannot license an unlicensed non-custom form in an overlay application.

Menu

All properties except Name

Name

Packing list

  • Label and description
  • Add and remove objects
  • Help text
  • Permissions

Name

View (VUI)

  • Aliases
  • Appearance properties, including background color and background image
  • Defined searches
  • Field display properties
  • Field layout
  • Fields (add and remove)
  • Image objects associated with the view
  • Menu access
  • Results list

Web service

  • General information
  • XML schema
  • WSDL ports
  • WSDL publishing location

Name

1 You cannot create overlays for all object types. For information about objects that you cannot overlay, see Overlayable and non-overlayable objects.

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