This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Performance and configuration settings for Email Engine

The email engine internally uses most configuration settings with their default values. The centralized configuration forms and the EmailDaemon.properties file let you specify values other than the defaults for these settings.

When you modify entries in the AR System Configuration Generic UI form, the changes are effective in 30 seconds (the default value for the com.bmc.arsys.emaildaemon.configurationcheckinterval setting). You can modify the value for this setting from the EmailDaemon.properties file.

Refer to the following table for more information about working with Email Engine: 

ActionDescription
Email Engine troubleshooting issuesTroubleshooting Email Engine
Email Engine  properties in the centralized configuration forms Configuration settings C-D
Various settings for Email Engine

Related topics

Configuring Remedy Email Engine

Centralized configuration

Configuration settings

Updating configuration settings

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