This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Parameters to support load balancers between BMC Remedy Mid Tier and server group without a sticky bit

The following table lists the Connection Settings parameters which support load balancers between BMC Remedy Mid Tier and server group without using a sticky bit:

Connection settings

Setting Description
Enable Lifespan

Specifies whether to enable the rebalancing of connection loads between BMC Remedy Mid Tier group and the server group. If the check box is:

  • Selected — any connection session open longer than the Connection Lifespan parameter value will be reopened with a rebalanced load within the server group.
  • Cleared — load balancing will not be enabled.
Connection Lifespan (Minutes)

The amount of time (in minutes) that a connection will be load balanced after it is created. To prevent any load balancing on the connection, keep this parameter at its default value of 0. Whether the Connection Lifespan or Connection Timeout setting is met first determines the number of current idle connections.

Recommended value: 15 minutes

Balance Now

Sets the Connection Lifespan to 5 minutes, temporarily for a 10 minute period, to quickly rebalance the connection loads between BMC Remedy Mid Tier group and the server group. If an AR System server is down, the mid tier quickly routes connections to functional AR System servers. It also starts rebalancing existing not-in-use connections that had the original Connection Lifespan value.

When the 10 minute period concludes, the connections then go back to their configured Connection Lifespan value.

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