This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Managing distributed pools

In this topic:

Modifying distributed pools

  1. Open Developer Studio.
  2. In AR System Navigator, expand the appropriate server tree.
  3. In the server tree, expand the All Objects node.
  4. In the All Objects list, double-click Distributed Pools.
    The Distributed Pools tab appears in the object lists area. The tab lists the distributed mappings defined on the server.
  5. Double-click the distributed pool that you want to modify.
    The distributed pool appears in the Distributed Pool editor.
  6. Modify the pool as necessary.
    For information about the fields in the editor, see Creating distributed pools.
  7. Select File > Save, then restart the DSO server.

Copying distributed pools

  1. Open Developer Studio.
  2. In AR System Navigator, expand the appropriate server tree.
  3. In the server tree, expand the All Objects node.
  4. In the All Objects list, double-click Distributed Pools.
    The Distributed Pools tab appears in the object lists area. The tab lists the distributed pools defined on the server.
  5. Double-click the distributed pool that you want to copy.
    The distributed pool appears in the Distributed Pool editor.
  6. Select File > Save As.
  7. In the Save Distributed Pool As dialog box, enter a name for the new distributed pool.
  8. Click OK.
    The new distributed pool is listed on the Distributed Pools tab.
  9. Restart the DSO server.

Deleting distributed pools

Follow this procedure to delete a distributed pool. You cannot delete enabled distributed pools.

Warning

The delete operation is permanent. Ensure that you no longer need a distributed pool before deleting it.

To delete a distributed pool

  1. Open Developer Studio.
  2. In AR System Navigator, expand the appropriate server tree.
  3. In the server tree, expand the All Objects node.
  4. In the All Objects list, double-click Distributed Pools.
    The Distributed Pools tab appears in the object lists area. The tab lists the distributed pools defined on the server.
  5. Select the distributed pool that you want to delete.
  6. Select Edit > Delete.
  7. In the confirmation message, click OK.
    The distributed pool is deleted from the server, and its name is removed from the Distributed Pools tab.
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