This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Managing distributed logical mappings

In this topic:

Modifying distributed logical mappings

  1. In a browser, open the AR System Administration Console, and click System > Distributed Server Option > Distributed Logical Mappings > Search.
  2. From the results list, select the item to modify.
  3. Modify the mapping as necessary.
  4. Click Save.

Deleting logical mappings

The delete operation cannot be undone. Make sure that you no longer need a mapping before deleting it.

To delete a distributed logical mapping

  1. In a browser, open the AR System Administration Console, and click System > Distributed Server Option > Distributed Logical Mappings > Search.
  2. From the results list, select the item to delete.
  3. Click Delete.
  4. In the confirmation message, click OK.
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