This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Licensing overview

The Remedy licensing grants the legal use of BMC Remedy AR System and is necessary for performing unlimited operations that change the database (for example, updating requests).

Note

You do not need a license to install BMC Remedy AR System features, such as BMC Remedy Developer Studio.

This section provides information about the types of licenses, license charges, and obtaining your license key for the AR System server.

ActionReferences
To add an AR System server license, you need a license key.

Obtaining BMC Remedy license keys in the BMC Remedy ITSM Deployment documentation

To add any license to a BMC Remedy AR System server, you must first add an AR System server license.Adding or removing licenses

After installing your server and adding its license, you can:

  • Use all the BMC Remedy AR System features
  • Add any other application licenses without obtaining a key

Because servers in a server group use the same database, they share licenses. Each server must have its own AR Server license and license key, but it shares all other licenses with the other servers in the group. For more information about server groups, see Configuring server groups.

For more information on how to track license usage, see Displaying and tracking server group license usage.

Licensing behavior

This table lists the behavior of licenses:

ComponentBehavior
License keysOnly BMC Remedy AR System server licenses need keys. Customers can add all non-server licenses without the need for a key.
Server groupsNo license qualifiers are required.
Dedicated server licensesDedicated server licenses are not used. During upgrade, dedicated server licenses are upgraded to full AR System server licenses at no cost. In addition, licenses for any applications associated with the dedicated server are automatically added to your system.
BMC Remedy AR System server, server option, and application licensesEach instance of an AR System server, server add-on, and an application must be licensed.
Instance

An instance is defined as an AR System server or group of servers (that is, server group) sharing a common database.

In addition, each AR System server must have its own AR Server license key, but the server group feature shares all other BMC product licenses with all of the servers in the group.  See Licensing for server groups for more information.

User fixed licenses

When you add AR System or application user fixed licenses to a server, you specify the number of such licenses that can be concurrently assigned in the Number of Licenses field (see Adding Licenses). This number is the maximum number of licenses available for assignment. This number does not have to be the same as the number of licenses you purchased. The peak number of user fixed licenses assigned to users in each billing period is tracked and used for auditing purposes, whether or not the assigned users ever log in.

Fixed user licenses are considered site licenses, where a site is defined as all of the AR System servers licensed under a single Support ID.  Fixed user licenses are assigned to a named user who is entitled to use the same fixed user license anywhere within the site.

If the fixed user license is entitled only as a development fixed user license, it may be used only on development servers.

User floating licensesWhen you add AR System or application user floating licenses to a server, you specify the number of such licenses that can be concurrently used in the Number of Licenses field. This number is the maximum number of licenses available for use. This number does not have to be the same as the number of licenses you purchased. The peak number of user floating licenses in use at the same time during each billing period is tracked and used for billing purposes.

A floating user license is associated with a single instance at any given time. While it can be transferred between instances, it cannot be associated with two instances at one time. 

User license limits

If you want to increase the number of user licenses available on your server, BMC recommends that you purchase additional licenses. For this, contact your BMC Remedy product sales representative or an authorized reseller.

To remain in compliance with your purchased licenses, be sure to set the appropriate use limits in the Number of Licenses field for each license, so that the number corresponds to the number of licenses that you have purchased. If, during an audit, BMC finds that you have set the use limits higher (for example, for handling an emergency), because of which, the license usage exceeded your purchased license count, you will be billed for the additional use.

License types overview

To use BMC Remedy AR System fully, you need several types of licenses in addition to an AR System server license.

To configure license limits, assign licenses to users, and control and report license consumption in alignment with how user licenses were purchased, BMC is providing support for bundled licenses. As a system administrator, you can now assign bundled licenses to the users, which are used to access the BMC Remedy AR System server and the applications. BMC has used different pricing models to sell Remedy over time, and each of those models used different SKU names. The terms, “2007 Pricing Model” and “2015 Pricing Model” refer to the first year when a specific pricing model was introduced. To find out what pricing model is relevant to you, identify the names of the licenses or subscriptions that you have bought from BMC, and compare them to the names in the pricing model folders. All of the licenses or subscriptions that you have bought must be from the same model.

For information about licensing applications that you create using BMC Remedy products, see Making applications licensable for integration system vendors.

Type of licenseDescription
BMC Remedy AR System User

The following license types are used to access the BMC Remedy AR System server:

  • Read
  • Fixed
  • Floating
  • Restricted Read
  • Bundled

The following types of licenses provide users write access to an AR System server:

  • AR User Fixed
  • AR User Floating

For more information, see License types for users to access BMC Remedy AR System server.

Server optionsOptional server components, such as Distributed Server Option (DSO), require separate licenses.
ApplicationTo be run on an BMC Remedy AR System server, most applications must be licensed on the server.
Application userTo use BMC Remedy AR System-based applications, each user needs the following licenses:
  • BMC Remedy AR System user (fixed or floating)
  • Application user (fixed or floating)

Note

  • A BMC Remedy AR System server with no server license enables you to assign these licenses:
    • Three fixed user licenses (Some pricing models do not include three free fixed AR System user licenses.)
    • Unlimited user read licenses
    • Unlimited user restricted read licenses
    Even though the system allows you to assign three fixed AR System user licenses, you must make sure that you have purchased the required number of user licenses for the users in your system.
  • The AR System Server does not allow to assign Application user fixed license to a user having AR User floating license.
  • The AR System Server does not allow to assign any Application User fixed or floating license to a user having AR User read license.

The Remedy licensing grants the legal use of BMC Remedy AR System and is necessary for performing unlimited operations that change the database (for example, updating requests).

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