This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

JAWS settings for the Web

For optimal readout on both platforms, perform the following procedure to configure JAWS.

Because BMC Remedy AR System uses custom settings for JAWS, you must perform this procedure (regardless of the platform you use) so that JAWS can read information correctly in forms.

To configure JAWS settings for optimal readout:

  1. Open JAWS.
  2. Choose Utilities > Configuration Manager.
  3. In the window that appears, choose Set Options > HTML Options.
  4. In the Text Link Options region of the Links tab, select the Use Title option (instead of the Use Screen Text option).
  5. Uncheck the Filter Consecutive Duplicate Links and Identify "Same Page" Links options.

If you use other products, see the documentation for those products for information about configuring corresponding settings.

For more information, see the following topics:

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