This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

JAWS 11 custom settings

BMC Remedy AR System requires that JAWS 11 settings be customized once on every machine.

To configure JAWS 11 custom settings

  1. From the Configuration Manager, open the Forms Mode Options dialog box.
  2. Clear the Enable Auto Forms Mode check box.
  3. Press Insert+Shift+V to open the Personalized Site Settings dialog box.
  4. Select Link Settings > Filter Consecutive Duplicate Links. (This option is set to On by default.)
  5. Clear Execute to Set Filter Consecutive Duplicate Links to turn that feature off. This disables filtering of duplicate and consecutive page links on the Web client.
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