This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Implementing the approval process

After you create the approval request form and the join forms, and enter the approval request form in AP:Administration, the following tasks remain to implement the approval process:

  • Creating the approval process or processes
  • Creating the rules
  • Creating at least one filter to start the approval process
  • Creating the workflow for chained processes, if you are using them
  • Creating notifications
  • Adding security and usability features
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