This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Identifying the operation owner


A number of operations run on a single server and supports operations across server group. For example, a Flashboard server runs on a computer and support different servers in a server group. In this scenario, it is difficult to determine which server is currently running a specific operation.

The Current Operation Owner screen enables you to identify the server where a specific operation is running. In case of failover, you can use this screen to identify the server where failover has occurred.

Required permissions

You must have either of the following permission to access the Current Operation Owner screen:

  • AR System Administrator
  • Integration Administrator
  • Email Administrator
  • Archive Administrator

Overview of the Current Operation Owner screen

Use this screen to view the following details:

  • View all the operations that are performed in a server group. 
  • View the server where an operation is currently running. 
  • Identify whether the operation is running on the primary server or not. If an operation is not running on a primary server, the changes in the owner are displayed.

The Refresh button updates the table with the latest owner for each operation.

Related topic

Configuring and monitoring AR System server groups

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