This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

How licensing affects access control

In addition to obtaining a license to run the BMC Remedy AR System server and other components, you must specify a license type for each BMC Remedy AR System user.


BMC Remedy AR System includes a setting that enables you to permit users who are not recognized users to access to BMC Remedy AR System applications as a member of the Public Group. For more information, see User and group access overview.

Although licensing is not a component of access control, licensing can affect a user's ability to perform an operation that you grant the user permission to perform. For example, if a user is a member of a group that has Change permission to a field but you did not give appropriate write license, the user cannot change the field.

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