This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

How distributed mapping is selected

The mapping used in a distributed operation is selected according to the order of precedence. A field or combination of fields takes precedence as long as no field of higher precedence contains a value.


Order of precedence for selecting distributed mapping

Precedence

Field

Location

Mapping selected

1

To Mapping

From (source) form

The mapping specified in this field is selected.

2

To Server and To Form

From (source) form

A list of mappings associated with the To server and the To form is generated. Default mappings are listed first in the order they were created. The first mapping in the list is selected.

3

Mapping

Filter or escalation

The mapping specified in this field is selected.

4

To Server and To Form

Filter or escalation

A list of mappings associated with the To server and the To form is generated. Default mappings are listed first in the order they were created. The first mapping in the list is selected.

5

From Form

Distributed mapping

A list of mappings is generated from all distributed mappings on the server whose From Form value matches the name of the source form. Default mappings are listed first in the order they were created. The first mapping in the list is selected.

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