Full Text Search logs
When and why you need to use/access the FTS logs? Any specific permissions to access these logs? (Admin)
Perform the following steps to collect and send FTS logs to BMC Support.
|Collect logs||Determine whether the search originated on an Indexer or Searcher (user-facing) server. |
Enable API and SQL logging from the server from which you are running the search. For more information about enabling logging, see Enabling server-side AR System logs.
Consider the following points before you enable logging:
If you are using load balanced environment;
|Reproduce the issue||Reproduce the issue in your environment and note the following details:|
|Run the Log Zipper utility|
Consider the following points while running the Log Zipper utility:
|Disable logging||Disable logging on the Indexer and Searcher server.|