This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Form to create, delete, and modify abilities of process administrators

The AP:Process Administrator form opens when you click View or Create on the Administrator tab in the AP:Administration form. AR System administrators and process administrators use this form to create, delete, and modify the abilities of other process administrators. See Configuring process administrator capabilities.

AP:Process Administrator form — Process Administrator tab

(Click the image to expand it.)


Fields on the AP:Process Administrator form — Process Administrator tab

Field

Description

Individual

Enter the AR System user name of the individual who is to be a process administrator.

Authority

Use the drop-down list to select the privileges allocated to the individual in the field preceding.

    • Full Admin — Grants the ability to modify processes as well as the ability to approve or reject a request regardless of the normal process.
    • Override Only Admin — Grants the ability to approve or reject a request regardless of the normal process, but not the ability to create or modify processes.

Notify Method

Use the drop-down list to determine the method for notifications to this user.

    • None — The approval server does not send a notification.
    • Email — The approval server sends the notification through email. Notifications can be sent to non-AR System users, to an alias for a group, or to an email address representing a program.
    • User Default — The approval server sends the notification using the default notification method defined in the User form for each of the recipients.

Covering

This option determines the processes for which this person receives process administrator privileges.

    • All — Grants process administrator authority for all Approval processes defined in the Process Definition form.
    • Specific Process — Grants process administrator authority for the process you select in the Process Name field.

Process Name

Use the drop-down list to select a process name if you selected Specific Process in the Covering field.

Status

Use the drop-down list to determine the status of this person's process administration privileges.

    • Active — The process administrator authority is enabled and the user can immediately work on processes or requests.
    • Inactive — The process administrator authority is disabled. This allows you to temporarily suspend authority of the user when it is not needed, and enable it at a later time.

Search

In Search mode, searches the AP:Process Administrator form.

Save

In New mode, saves the entry to the form.

Close

Close the window without saving.


For information about the Administrative Information tab, see Administrative Information tab.

Note

The first process administrator must be created by your AR System administrator.

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