This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Example application - A tiger is acquired

This section describes an example in which the hypothetical wild animal park acquires a tiger. This scenario illustrates a complete process, but not every component of the process is discussed in detail.

As shown in the following figure, when a Sumatran tiger named Karuna is obtained, a staffer fills in the Animal form, and then clicks a button called List Enclosures. An active link opens a dialog box displaying the Enclosure form with a table field that lists enclosure information, including availability and habitat. The staffer can double-click any enclosure in the list to get more information.

Next, the staffer selects an appropriate choice — in this case, enclosure 16 — and submits the request. A filter notifies the Animal Handlers group and sends a message to inform the staffer that the appropriate persons have been notified. In addition, the Status field changes from New to Move Pending.

During trial runs of the system, the application developer realizes that the animal handlers are frequently away from their computers and rarely check email. The developer integrates the application with a paging program and has the filter notify the handlers about new animals with a page. Handlers can then use their cell phones to get information about their assigned tasks.

Gary from Animal Handlers receives a page that says a new tiger must be moved from the temporary cages to enclosure 16.

After he transfers the tiger, Gary changes the Status field from Move Pending to Permanent. When he saves his changes, workflow components create new requests in related forms and notify the Veterinarian group and the Animal Handlers group to begin the care and feeding of the new animal. These requests and notifications illustrate one way of handling work orders in AR System.

Active link and filter in the animal tracking application

Tip

This example is similar to moves, adds, and changes (MAC) in an employee services application.

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