This documentation supports the 18.08 version of Remedy Action Request System.

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Enforcing business rules with approval processes

An approval indicates agreement or rejection of a request or a decision. In business, approvals represent the signature or acknowledgment of individuals in a business process. Approvals often must be recorded to provide an audit trail and proof of authenticity associated with an approval or signature.

Using well-defined processes and rules consistently is one key to a successful compliance audit. Because BMC Remedy Approval Server uses defined processes and rules to gather approvals (signatures) from the appropriate decision-makers, you can ensure that the processes and rules of the business are always followed when gathering signatures.

By using BMC Remedy Approval Server and applications based on it to implement business processes, you can create operational checks to ensure that approval steps take place in the order and according to the conditions specified by your business rules.

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