This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Enabling distributed fields

This topic explains how to add distributed fields to and delete them from forms.


For an overview of distributed fields, see Distributed fields.

Adding distributed fields to forms

All forms involved in distributed transfers with ownership must, at a minimum, contain the basic distributed fields.

To add distributed fields to forms

  1. In Developer Studio, open the appropriate form.
  2. Select Form > Add Distributed Fields.
  3. In the Add Distributed Fields dialog box, select one of these options:
  4. To add the distributed fields as hidden fields, select the Add as Hidden Fields check box, and click OK.
    The selected distributed fields appear at the bottom of the form.
  5. For forms with multiple views, add the distributed fields you selected in step 3 to the other form views as follows:
    1. Open another form view.
    2. Select Form > Add/Remove Fields on View.
    3. In the Add/Remove Fields in View dialog box, move the distributed fields from the Fields Not in View list to the Fields in View list.
      If you do not select individual views, the distributed fields are added to all form views by default.
  6. (Optional) Rearrange the distributed fields on the form.
  7. Save your changes.

Deleting distributed fields from forms

Use the following procedure to delete some or all distributed fields from a form.

Warning

When you delete a field on a From (source) form that is mapped to a field on a To (target) form, you also delete the mapping to the target field. If the target field is optional, only data transferred between the two fields is affected. If the target field is required, the entire transfer operation fails.

To delete distributed fields from forms

  1. In Developer Studio, open the appropriate form.
  2. Select Form > Add Distributed Fields.
  3. In the Add Distributed Fields dialog box, do one of the following:
    • To remove only the advanced fields, select Full.
    • To remove the advanced and full fields, select Basic.
    • To remove all distributed fields, select None.
  4. Click OK.
  5. In the confirmation message, click OK.
  6. Save your changes.
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