This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Editing multiple overlay objects

This topic contains the following procedures:

You can change the overlay type and the overlay properties of the following BMC Remedy AR System items:

  • Forms
  • Active links
  • Escalations
  • Filters
  • Active link guides
  • Filter guides

To edit the properties of an overlay object

  1. Open BMC Remedy Developer Studio in Best Practice Customization mode.
    For information about changing the development mode, see Changing the development mode.
  2. Open the appropriate object list.
  3. Select and open the AR System overlay object to edit.
    For information about identifying the overlay objects, see Identifying and locating custom and overlay objects.
  4. Select the Definitions tab. Open the panel of the property you want to edit.
    Depending on the modifications that are required, you might want to change the object's overlay type as follows:
    1. Click the Overlay Type list.
    2. Select an overlay type.
    3. (Optional) You can change the object's properties after changing the overlay type.
      For information about the overlay types, see Granular overlays.

To edit the properties of multiple overlay object

  1. Open BMC Remedy Developer Studio in Best Practice Customization mode.
    For information about changing the development mode, see Changing the development mode.
  2. Open the appropriate object list.
  3. Select the AR System overlay objects to edit.
    For information about identifying the overlay objects, see Identifying and locating custom and overlay objects.
  4. Right-click the selection and select Edit.
    The granular components of the object's properties that can be overlaid are listed in the left pane in the Edit window as shown in the following image:

    Edit multiple overlay objects


  5. In the Edit window, select the property that you want to modify. You can change any of the following:
    1. Change the Overlay Type selection for all the selected overlay objects.
      For information about the Overlay Type, see Granular overlays.
    2. Change the property values for the selected overlay objects.

To edit the properties of an overlay field

  1. Open Developer Studio in Best Practice Customization mode.
    For information about changing the development mode, see Changing the development mode.
  2. Open the form in the editor.
  3. Select the field to change its overlay type.
  4. In the Properties view, change the Overlay Type.
    You can also change the overlay properties for the selected field.

To edit the properties of multiple fields

  1. Open BMC Remedy Developer Studio in Best Practice Customization mode.
    For information about changing the development mode, see Changing the development mode.
  2. Open the form in the editor.
  3. Select the fields to change their overlay type.
  4. In the properties view you can change the following:
    1. The Overlay Type of the selected overlay fields.
    2. The properties of the selected overlay fields.
      See the following image:

      Edit multiple overlay fields
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