This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.


After defining the application goals, the staff begins more detailed planning. This section discusses various questions that any organization needs to consider to create a useful application, including data analysis, workflow analysis, identifying the business rules to be enforced, mapping the business rules to workflow components, and considering whether any integrations are required.


The planning and design process is thoroughly covered in the "BMC Remedy AR System 7.x: Application Requirements Analysis, Design, and Development" course offered by BMC. See

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