This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring the REST API

The primary reason for using Secure Sockets Layer (SSL) certificates is to keep sensitive information sent across the internet encrypted so that only the intended recipient can understand it. This security is important because the information you send on the internet is passed from computer to computer to get to the recipient. Any computer between you and the destination can utilize your user name, passwords, and other sensitive information if the information is not encrypted with an SSL certificate.

In addition to encryption, a proper SSL certificate also provides authentication. With authentication, you can be sure that you are sending information to the right recipient and not to an unknown user. You can ensure authentication by using an SSL certificate from a trusted SSL provider.

The keytool utility is used to obtain a digitally signed certificate to replace the self-signed certificate. This utility is available with Oracle JDKs. The Java keytool is a key and certificate management utility. It allows users to manage their own public or private key pairs and certificates. The Java keytool stores the keys and certificates, which is called as keystore. A keytool keystore contains the private key and any certificates necessary for authentication. The keytool is located in the jre7/bin directory of your Java installation file.

Configuring the Jetty web server

Watch the video on You Tube for information about configuring Jetty web server. 

The video is recorded using the earlier version of BMC Remedy AR System and is valid for BMC Remedy AR System 9.1 and later versions.

For information on troubleshooting Jetty startup issues, see BMC Knowledge Base article ID 000134172.

The following topics provide information and instructions for creating new keystores:

Related topics

Tools for testing the REST API



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