This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring AR System server and email

Follow the given procedures to configure AR System server and Email engine.

To configure the AR System server

  1. Log on to a browser as an BMC Remedy AR System administrator.
  2. Open the BMC Remedy AR System Administration Console, and select System > General > Server Information.
  3. In the Server Information window, click the Advanced tab and, if it is not already set, set the Default Web Path field to the mid-tier web path URL (for example, http://<midTierServer>:<portNumber>/arsys).

To configure email

Follow the steps in the Configuring BMC Remedy Email Engine for modify actions section.


Set the Use Security Key field value to No instead of Yes in step 7 of that section.

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