This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Configuring and monitoring AR System server groups

Use the Remedy Management Console to manage all server group operations. This console simplifies the server group management by providing a single location to perform all the server group configuration related activities. This also provides:

  • Ease of monitoring operations and administration in a server group.
  • Visibility into server queues for critical processes.
  • One click operation to start or stop server processes and enable or disable logs
  • Apply configurations settings consistently to all servers in a server group.

Best Practice

As a best practice use the Remedy Management Console to manage the configurations stored in the Centralized Configuration.

To access the Remedy Management Console

  1. In a browser, enter the following URL address:
    http://<midTierServerInstallDir>/arsys/forms/<serverName>
  2. Log in.
  3. Select Remedy Management Console > AR System Server Group Console.

Actions performed from the Remedy Management Console 

You can configure different settings for the server group by using different screens on the console. The following table describes tasks that you can perform on the Remedy Management Console:

ActionPermissionsReference

View the overall health of a server group and the health of key queues in the system.

  • AR System Administrator
  • AR System Configuration Administrator
  • Licensing Viewer
  • Licensing Administrator
  • Integration Administrator
  • Logging Viewer
  • Logging Administrator
  • Email Viewer
  • Email Administrator
  • User Administrator
  • Archive Administrator
  • Home Page Administrator

Viewing the status of the server group

Manage the global level and local level configurations for the components in the Centralized Configuration.
  • AR System Administrator
  • AR System Configuration Administrator
  • Integration Administrator
Setting global and local level configurations
Manage the status of all FTS enabled servers in a server group.
  • AR System Administrator
  • AR System Configuration Administrator
  • Integration Administrator
Managing FTS capability in a server group

Manage different processes such as monitor or control a process, start or stop a process.

  • AR System Administrator
  • AR System Configuration Administrator
  • Integration Administrator
  • Email Administrator
Managing processes across the server group

Manage different server group logs such as configure server group logs, view the server group logs, and monitor the longest command configuration.

  • AR System Administrator
  • AR System Configuration Administrator
  • Logging Viewer
  • Logging Administrator
  • Integration Administrator
Managing the server group logs
Manage registered users and current users in your environment.
  • AR System Administrator
  • Licensing Viewer
  • Licensing Administrator
Managing licenses
Identify the components where all the server group operations are running.
  • AR System Administrator
  • Integration Administrator
  • Email Administrator
  • Archive Administrator
Identifying the operation owner

Understand the AR System Groups and create, manage the AR System Groups.

  • AR System Administrator

Creating and managing groups

Manage the AR System users.
  • AR System Administrator

Creating and managing users

Define failover ranking for servers that handle certain operations in the server group.

  • AR System Administrator

Setting failover rankings for servers and operations

Manage the entries that define the failover ranking for independent operations that are started by armonitor.
  • AR System Administrator

Service failover

Configure your preferences for managing the server group by creating a server name list, a component list, and a setting list.

  • AR System Administrator
  • AR System Configuration Administrator
  • Logging Administrator
  • Integration Administrator
Setting configuration preferences

Related topic

Centralized configuration

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