This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Changing the Request ID field length or prefix

You can change the prefix or length of the Request ID field. The existing Request ID field values are preserved. To change the values to the new format, see Changing Request ID field values to a new format.

To change the length of the Request ID field

  1. Log in to BMC Remedy Developer Studio as a user with administrator access.
  2. Open the form that you want to alter.
  3. Select the Request ID field.
  4. Set the Input Length property to the desired length in the Input Length field.
    The length of the Request ID field must be either 1 or between 5 and 15 characters, inclusive. If you specify 1, leading 0s are stripped from the value the Request ID field. If you specify a prefix for the Request ID field, the field must be at least 5 characters greater than the prefix.
  5. Save the changes to the form.

To change the prefix of the Request ID field

  1. Log in to BMC Remedy Developer Studio as a user with administrator access.
  2. Open the form that you want to alter.
  3. Select the Request ID field.
  4. Set the Default Value property to the desired prefix.
    The Request ID field must be between 5 and 15 characters in length. If you specify a prefix for the Request ID field, the field length must be at least five characters greater than the prefix.
  5. Save the changes to the form.
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