This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

BMC Remedy AR System application types

You can create the following types of applications:

  • Deployable applications are designed to be used in multiple server environments. These applications use permissions based on roles defined in the application. When the application is deployed, the administrator maps the roles to groups on the local server. Other features available to deployable applications include the ability to gather statistics about the application and to map the same role to different groups for different application states, such as test or production.
  • Local applications use permissions based on groups defined on the local server. Therefore, these applications are usually used on a single server.

BMC Remedy has developed a number of applications, including BMC Remedy Help Desk, BMC Asset Management, BMC Change Management, BMC Remedy Service Level Agreements, BMC Remedy Quality Management, BMC Remedy Customer Support, and BMC Remedy Citizen Response. These applications are used to track information such as trouble tickets, change requests, asset records, purchase orders, stock trades, and service level agreements.

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