This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Approval data and audit

As an approval request is routed through the approval process workflow, the approval server collects data about the request in the request form and the other supporting forms. Some of this data is temporary, for use only during the process, while other data, such as signatures, is saved for audit purposes.

Because approval server processes are designed to implement business processes and rules, you can use the following data (You must have BMC Remedy AR System Administrator permissions to view the data) as an audit trail for any process that uses the approval server:

  • The original request
  • Electronic signatures of every person who approves or rejects a request
  • More information requests and their responses
  • Dates and times for each approval activity

You can also use approval server logging to record data about all requests and responses, as well as to track the configuration changes made by the process administrator or AR System administrator. For information about how to activate approval server logging, see Working with the AP-Administration form.

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