This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

About prefetching specified forms

In previous versions of BMC Remedy AR System, the ability to gather forms and workflow for preloading on a server — called prefetching — required editing a file called prefetchConfig.xml, which was installed with BMC Remedy Mid Tier. Each of the items to be preloaded had to be added to the file manually; there was no automated process by which forms and workflow could be preloaded.

BMC Remedy AR System can now preload active links and menus, and in turn detect and preload the associated forms. This preloading can be enabled by selecting an option in the General Settings page of the Mid Tier Configuration Tool.

In addition, form views are preloaded based on usage statistics gathered by BMC Remedy Mid Tier.

Administrators can configure BMC Remedy Mid Tier to preload (prefetch) forms into the system's memory so that forms can be loaded faster when they are opened in a browser. This capability is especially useful for larger forms that otherwise might take several seconds to load.

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