This documentation supports the 18.08 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

18.08.01: Patch 1 for version 18.08

This release consolidates the hotfixes delivered for Remedy AR System version 18.08 and later into a single patch. This patch also includes fixes for defects covering AR System Server, Mid Tier, and Email Engine.

Related topics

Release notes and notices

Known and corrected issues

Applying a patch

Latest hotfixes (Support ID required)

Remedy AR Server Developer Studio: Knowledge Article number 000368712

Remedy AR System Midtier: Knowledge Article number 000368711

Remedy AR System Approval Server: Knowledge Article number 000368710

Remedy AR System Server: Knowledge Article number 000368709

Defect fixes

This patch includes fixes for some customer defects. For more information about the defects fixed in this patch, see Known and corrected issues.

Applying the patch

Download and apply the following patch files from the Electronic Product Download (EPD) site:

  • For AR System Server — 
  • For Mid Tier — 


If you previously installed Mid Tier 18.08 using a WAR file, you cannot use the file. To upgrade to Mid Tier 18.08.01, download the applicable WAR file from the Electronic Product Download (EPD) site:

  • For Windows — Midtier.war
  • For Windows  — MidtierCombined.war
  • For Linux — midtier_linux.war

For information about applying the package, see  Applying a patch .

Was this page helpful? Yes No Submitting... Thank you


  1. Swetha Kayathi

    Cannot import into the deployment management console.

    Dec 10, 2018 07:41
    1. Anagha Deshpande

      Hello Swetha,

      We are checking the issue. We will respond shortly.



      Dec 10, 2018 11:06
      1. Anagha Deshpande

        Hello Swetha,

        Could you please try the following?

        • Flush Mid Tier cache.
        • Make sure the heap memory size is 1024 MB.



        Dec 11, 2018 02:49
        1. Swetha Kayathi

          Thanks.. flushing mid tier cache worked.

          Dec 11, 2018 06:49