This documentation supports the 18.08 version of Remedy Action Request System.

To view an earlier version, select the version from the Product version menu.

18.08.01: Patch 1 for version 18.08

This release consolidates the hotfixes delivered for Remedy AR System version 18.08 and later into a single patch. This patch also includes fixes for defects covering AR System Server, Mid Tier, and Email Engine.

Related topics

Release notes and notices

Known and corrected issues

Applying a patch

Defect fixes

This patch includes fixes for some customer defects. For more information about the defects fixed in this patch, see Known and corrected issues.

Applying the patch

Download and apply the following patch files from the Electronic Product Download (EPD) site:

  • For AR System Server — 
  • For Mid Tier — 


If you previously installed Mid Tier 18.08 using a WAR file, you cannot use the file. To upgrade to Mid Tier 18.08.01, download the applicable WAR file from the Electronic Product Download (EPD) site:

  • For Windows — Midtier.war
  • For Windows  — MidtierCombined.war (includes Crystal Reports)
  • For Linux — midtier_linux.war

For information about applying the package, see  Applying a patch .

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