This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Web services differences

The following table explains the web services differences.


BMC Remedy Developer Studio

BMC Remedy Administrator

Input and Output Mappings

The XML and form items are represented as a table with XML items always in the first column. The XML column is editable in the web services editor and not in the action.

The XML and form items are swapped around when comparing web services editor with the web services action.

Default operations

No default operations. Add the operations that the application requires by using the Add Operation menu options on the Web Service menu.

By default, when you create a web service, it automatically has certain operations.


A web service can have more than one port.

A web service has exactly one port.

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