This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Viewing user license information

The Manage User Licenses form displays information about the registered and current users on the selected server. The registered user information is the information submitted for each user in the User form. See Adding and modifying user information.

For more information about managing licenses, see Managing licenses.

To display user license information

  1. In a browser, open the BMC Remedy AR System Administration Console, and click System > Application > Users/Groups/Roles > License Review. The Manage User Licenses form is displayed.

    Manage User Licenses
    (Click the image to expand it.)


    1. From the Users Category list, select one of these options:

      OptionDescription
      Server - Current UsersDisplays the following information for each user connected to AR System through a BMC Remedy AR System license:
      • Name of the user
      • Type of AR System license assigned
      • Time when the license was granted
      • Connect time during the current session
      • Time that the user last accessed the server during this session
      • Floating license pool
      Server - Registered UsersDisplays the following information for all users known to BMC Remedy AR System with an AR System license:
      • Name of the user
      • Type of AR System license assigned
      • Default notification mechanism
      • Email address
        Note: If your User form contains more than 30,000 users, the Server - Registered Users option does not work well. Instead, search the User form for a list of registered users.
      Server - Invalid UsersDisplays the number of users who are locked out of the browser because of too many bad password attempts. To reset an invalid account, reset the user's password. To set a maximum number of bad passwords, enter the number in the Max Number of Password Attempts field in the BMC Remedy AR System Administration: Server Information form (Configuration tab). To turn the feature off (unlimited number of bad passwords allowed), set the number to 0 (the default). You can also check for invalid users by using the driver program with the glu command. See Using the driver program.
      Application - Current UsersDisplays the following information for each user connected to AR System through an Integration System Vendor (ISV) license:
      • Name of the user
      • Type of AR System license assigned
      • Time when the license was granted
      • Connect time during the current session
      • Time that the user last accessed the server during this session
      • Name of the licensed application
      Application - Registered UsersDisplays the following information for all users known to AR System with an Integration System Vendor (ISV) license:
      • Name of the user
      • Type of AR System license assigned
      • Name of the licensed application
      Bundled - Current UsersDisplays the following information for current users:
      • Name of the user
      • Type of AR System license assigned
      • Time when the license was granted
      • Connect time during the current session
      • Time that the user last accessed the server during this session
      • License Name
      Bundled - Registered UsersDisplays the following information for registered users:
      • Name of the user
      • Type of AR System license assigned
      • License Name
  2. Select the required options from the following:
    1. For Server - Current Users, Server - Registered Users, and Server - Invalid Users, from the License Type list, select the license type for the category of users that you want to view. The Write License Pool column shows the name of the current group (pool) from which the user's Floating license was acquired. At another time, if a license is acquired from a different pool to which the user belongs, that pool name is displayed.
    2. For Application - Current Users and Application - Registered Users, from the Licensed Applications list, select Application name.
    3. For Bundled - Current Users and Bundled - Registered Users, from the Bundled Licenses list, select the bundled license to which the currently logged-in user belongs.
  3. Click Close.

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