This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Viewing the status of the server group

The Server Group Dashboard screen provides a summary of the server group status. Use this screen to:

  • View the server group statistics. 
  • View the health of the following key components:
    • FTS Pending indexing
    • Application Pending Load
    • Pending Email Messages
    • CAI Events
    • Sys Actions
    • Longest Not Sent Email in Days
Video overview

The following webinar (8:42) provides information about using the Server Group Dashboard.

https://youtu.be/A794pkz-Css

Required permissions

You must have either of the following permissions to access the Server Group Dashboard screen:

  • AR System Administrator
  • AR System Configuration Administrator
  • Licensing Viewer
  • Licensing Administrator
  • Integration Administrator
  • Logging Viewer
  • Logging Administrator
  • Email Viewer
  • Email Administrator
  • User Administrator
  • Archive Administrator
  • Home Page Administrator

Additional considerations for viewing the server group statistics

  • The dashboard displays data of only the out-of-box forms such as FTS Pending indexing, CAI Events, ad Sys Actions.


  • This dashboard displays consolidated data from other screens of the Remedy Management Console.
  • The count is displayed as 0 if you have no access to a specific form.

Related topic

Configuring and monitoring AR System server groups

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