This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Viewing client timeout server event details

The information provided in the Server Event form is tailored to notifications, with fields that can be easily used in the qualification and as substitution parameters in the notification text. The following table shows Server Event form field mapping for the client timeout event:

Field NameValue


User who experienced the timeout

Event Type

19 (#define AR_SVR_EVENT_CLIENT_TIMEOUT    19)

Event Cause

Result code of the API call (0 for no error)

Event Details 1

API call name (for example, ArGetListEntryWithFields)

Event Details 2

Read-only call indicator (0 for API call that updates, 1 for read-only API, in character format)

Event Details 3

Form name if the API call involves a form; otherwise, NULL

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