This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Viewing and responding to More Information requests

Use the following procedure to display and respond to the More Information requests directed to you for your approval.

To view and respond to More Information requests to you

  1. Open Approval Central by using one of the methods described in Opening Approval Central.
    By default, the Pending Approvals table displays requests with the Pending, Hold, and More Information, status.
  2. To view requests with the More Information status only, in the Summary section, click Needs Attention.
  3. The Needs Attention Approvals table displays the list of More Information requests that are awaiting your attention; select a request to view its details.
  4. In the Request Details section, click Response.
    The AP:More Information form opens in Modify mode, and More Information requests directed to you are listed in the results table included on the form.
  5. Select the request you want to respond to from the results list.
    The details area of the form changes to show details of the selected More Information request.
  6. Type your answer in the Response field, and click Save.
    The status of the More Information request automatically changes to Completed. The request no longer appears in the More Information Requests table after the search is refreshed. BMC Remedy Approval Server routes the response back to the More Information requester.

    Note

    By default, the Public group does not have change permission to the Response field of the AP:More Information form. The BMC Remedy AR System administrator must set the correct permissions on this field to allow the appropriate groups to respond to More Information requests.

Viewing and responding to More Information requests

(Click the image to expand it.)

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