The provides instructions on how to install and upgrade the components in the BMC Remedy IT Service Management (ITSM) Suite, which includes the following:
- Platform components: BMC Remedy Action Request (AR) System components and BMC Atrium Core components
- Application components: BMC Remedy ITSM core components, BMC Service Request Management, BMC Service Level Management, and BMC Remedy ITSM Process Designer
The following graphic illustrates scope and the contents of this online documentation.
Go to the following sections in the BMC Remedy ITSM deployment documentation for details.
BMC supports only BMC Remedy Single Sign-On with BMC Remedy Action Request System 9.1. Note that BMC Atrium Single Sign-On is not supported.