This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Specifying General and Forms attributes for an Application mode

Use the following procedures to specify General and Forms attributes for use in Application mode. For more information about Application mode, see Alternatives for presenting applications to users.

To specify General properties for an application

  1. In BMC Remedy Developer Studio, right-click on the application's name in the AR System Navigator, and select Edit Application.
  2. In the Application tab, expand the General panel.
  3. In the Label field, specify the label that you want to appear in the Object List form in the mid tier, and in the title bar in Application mode.
    If you do not specify a label, the Name property is used to identify the application.
    Labels can be as long as 255 bytes, including spaces.
  4. In the Description field, specify the description that you want to appear below the task list in the Object List form in the mid tier.
    You can enter a maximum of 2000 bytes.
  5. To specify a custom icon:
    1. Select the Custom Title Bar Icon check box.
    2. Click the Browse button and select the appropriate image file.
      You can add an image in .bmp, .dib, .jpg, or .jpeg format that is as large as 16 pixels wide by 16 pixels high. An image larger than these dimensions is cropped. The image file size limit is 512 KB. Keep the file size as small as possible to avoid performance problems.
    3. To save the image to another area on the network, click Save To Disk.
  6. To display an image in the About box:
    1. Select the Custom About Box check box.
    2. Click the Browse button to locate the appropriate image.
      You can add an image in .bmp, .dib, .jpg, or .jpeg format that is as large as 16 pixels wide by 16 pixels high. An image larger than these dimensions is cropped. The image file size limit is 512 KB. Keep the file size as small as possible to avoid performance problems.
    3. To save the image to another area on the network, click Save To Disk.
  7. Select File > Save.

To specify the behavior of forms in Application mode

  1. In BMC Remedy Developer Studio, right-click on the application's name in the AR System Navigator, and select Edit Application.
  2. In the Application tab, expand the Forms panel.
  3. From the Primary Form list, select the form to appear in the mid tier when the application first opens.
    If you do not specify a primary form, no form appears when users open the application in mid tier.
  4. From the Primary View list, select the view of the form to appear when the application opens.
    The views available in the list are defined by the view label. If no view is selected, the default view or the user preference view is used.
  5. Expand the General panel.
  6. Select or clear the Show Only Forms in Application check box. If this check box is:
    • Selected, users can access only those forms and guides within the application.
    • Cleared, users can access any forms, guides, or applications to which they have access regardless of whether they are related to the application.
  7. Select or clear the Run With Form Windows Maximized check box. If this check box is:
    • Selected, the form window is maximized when it opens.
    • Cleared, the form window opens with the size that the developer defines.
  8. Select File > Save.
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