This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Setting configuration preferences

The Configuration screen enables you to customize your environment such as setting configuration preferences, creating server name list, component list, and settings list.

Required permissions

You must have either of the following permissions:

  • AR System Administrator
  • AR System Configuration Administrator
  • Logging Administrator
  • Integration Administrator

Creating a server list

Use the Server List screen to create a list of servers when you want to work with a specific set of servers within your environment. You can configure the list as per your preference such as a single server or specified servers.

For more information about creating a server name list, see Managing logs for server group.

Creating a component list

Use the Component List screen to create a list of components if you want to work with a specific set of components. You can refer this list in the For These Components field on the Server Group Configuration screen. 

The Server Group Configuration screen displays all the components matching the criteria you have set in the component type list. 

To create a component list

  1. On the Remedy Management Console, click Configuration > Component List.
  2. In the Component List field, enter a  new name or select a name from the list.
  3. In the Component Type field, select a component.
  4. In the Component Name field, select the component (server) from the available list.
  5. Click Apply. Repeat step 3 to add more components.
    The component list is displayed in the table.
  6. (Optional) To delete a component, from the Component List, expand the Component Type table, select a component from the Component Name List, and click Delete.

Create a setting list

Use the Setting List screen to create a list of settings if you want to work with specific settings. You can refer this list in the Show These Settings field on the Server Group Configuration screen.

The Server Group Configuration screen displays all settings matching the criteria you have set in the Setting List. 

  1. On Remedy Management Console, open Configuration > Setting List.
  2. In the Setting List field, enter a  new name or select a name from the list.
  3. In the Component Type field, select a component.
  4. In the Setting Name field, select a setting for the specified component.
    The Setting Key field is auto-populated.
  5. Click Apply.
    Repeat step 3 to add more settings. The settings list is displayed in the table.

To delete a setting, from the Component List, expand the Component Type table, select a setting from the list and click Delete.

Related topic

Setting global-level and local-level configurations using the Remedy Management Console 

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