This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Sample load-balancer- Cisco 11500 Series Content Services Switch

The BMC Software Quality Assurance department tested a load-balancing configuration using the Cisco 11500 Series Content Services Switch (CSS) with software version WebNS 4.10, 5, 6, 7, build 17s. The two BMC Remedy AR System servers shared a database on another computer, as shown in the following figure. Specific ports were not defined, and the default setting (ON) was used for the persistence (sticky) option. The default setting of round robin was used for our load-balancing technique.

Load-balancer configuration tested by BMC Software

(Click the image to expand it.)

The following configuration was used for the CSS appliance:

!*************************** GLOBAL ***************************
username admin1 des-password <encrypted_password> superuser
username admin2 des-password <encrypted_password> superuser
username admin3 des-password <encrypted_password> superuser

ip route 1

!************************* INTERFACE *************************
interface e5
  bridge vlan 10

interface e6
  bridge vlan 20

!************************** CIRCUIT **************************
circuit VLAN10

  ip address

circuit VLAN20

  ip address

!************************** SERVICE **************************
service www-server1
  ip address

service www-server2
  ip address

!*************************** OWNER ***************************
owner sample

  content rule1
    add service www-server1
    add service www-server2
    vip address

For information about how to configure a load balancer with the Cisco CSS, see the Cisco Systems website at The following documents are relevant to load-balancer configuration:


Website addresses change frequently. If you have difficulty finding these documents, go to and navigate to the Documentation pages.

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