This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Running BMC Remedy AR System application processes from an active link

BMC Remedy AR System server provides a set of workflow commands and application commands that you can call with the Run Process action. These are described in Using Run Process and $PROCESS$ commands.

The process commands named GET-CHANGE-FLAG, SET-CHANGE-FLAG, SET-RO-TYPE, and PERFORM-ACTION- actionName are workflow-specific commands that carry out various workflow actions. These commands are executed on the client when run in active links, and on server when run in a filter or escalation.

The process commands named Application- commandName can only be executed by the server. To use an Application command in an active link, you use a special syntax to identify the server where the command will run:

  • To run the command on the current BMC Remedy AR System server, enter
    
    @@:<processCommand>
  • To run the command on a difference BMC Remedy AR System server, enter
    
    @<serverName:processCommand>
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