This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Resetting the Application Service password

If you change the Application Service password on the AR System Administration: Server Information form after you install Flashboards, you must run the Flashboards driver to reset the password before running the BMC Remedy Flashboards server again. If you do not reset the password, the BMC Remedy Flashboards server will not be able to log onto the BMC Remedy AR System server.


To avoid authentication failures, passwords for BMC Remedy AR System applications must not exceed 20 characters.

To reset the Application Service password

  1. From the UNIX command line or the Windows Command Prompt, change to the Flashboards installation directory.
  2. Enter the following commands:
    For Microsoft Windows:

    java -classpath arutil<versionNumber>_<buildNumber>.jar;flashd<versionNumber>_<buildNumber>.jar;. FBDriver -DflashInstallPath= <FlashboardsInstallationDirectory> 

    For UNIX:

    java -classpath arutil<versionNumber>_<buildNumber>.jar:flashd<versionNumber>_<buildNumber>.jar:. FBDriver -DflashInstallPath= <FlashboardsInstallationDirectory> 


    The Windows command uses semicolons, and the UNIX command uses colons.

  3. Type spw to set the password.


    You must use only ASCII characters in the password. Using non-ASCII characters, accented characters, or special characters from Windows-1252 encoding (for example, AB#Cdefgh1@I€j€kl#) generates an installation error. 

  4. Follow the instructions on the screen.
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  1. Reddy Daddal

    I used the below command and it throws an error , ,main class was not found

    java -classpath arutil91_build004.jar;flashd91_build004.jar;.FBDriver -DflashInstallPath= "D:\Program Files\BMC Software\ARSystem\flashboards"

    What could be incorrect in my command. i also tried the command without the quotes. It would be helpful if there is a sample command in this doc.

    Dec 19, 2018 11:07
    1. Reddy Daddal

      This is fixed now , There is a space between . (dot) and fbdriver

      Dec 21, 2018 03:00