This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Requesting more information about approval requests

Use the following procedure to request more information before approving a request.

To request more information about approval requests

  1. Open Approval Central by using one of the methods described in Opening Approval Central.
  2. In the Pending Approvals table, select the pending request you want to work with, and click its link in the Request Details section.
  3. On the application request form that appears, click the Show Signatures button.
  4. On the relevant detail form that appears, click Manage More Information.

    Note

    The Manage More Information control is not provided out-of-the-box with BMC Remedy Approval Server; it is only included in the sample applications. To use this control with a customized application, you must add it to the relevant three-way join form.

  5. On the AP:Dtl-Sig-MoreInfoDialog form, click New Record to create a More Information request.
  6. On the AP:More Information form, specify values in the various fields as follows:
    1. In the To field, enter the name of the person from whom you want more information.
      This can be the original requester or any other person, but it must be that person's exact BMC Remedy AR System login ID.
    2. In the Question field, enter a description of the information you need.

      Creating a More Information request
      (Click the image to expand it.)

    3. Click Save.
      The More Information form closes, and the pending More Information request appears temporarily in the More Information Requests table on the AP:Dtl-Sig-MoreInfoDialog form.
    4. Click Close.

BMC Remedy AR System forwards the request to the person from whom you requested more information. The original approval request is updated with More Information status and is retained in the list of pending approval requests until the recipient has responded to the More Information request. However, the approver can approve or reject the request even though the request is in More Information state.

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