This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for Remedy Action Request System 18.05, including new features, urgent issues, documentation updates, and fixes or patches. Also know about license entitlement information for the release.


To stay informed of changes to this space, place a watch on this page.

The following updates have been added since the release of the space:




March 30, 2020Discontinued support for SAP Crystal Reports integration with Remedy AR System.

Starting with the obsolescence date (March 30, 2020) of SAP Crystal Reports integration with Remedy AR System, BMC does not support this integration and BMC is no longer contractually entitled to distribute the SAP Crystal Reports Viewer software. For more information, see Deprecated features.

June 11, 2019Critical Remote Code Execution (RCE) vulnerability in Remedy Mid TierFlash notification about a critical Remote Code Execution (RCE) vulnerability in Remedy Mid Tier.
May 31, 2018

18.05 enhancements

Remedy AR System 18.05 is enhanced with the following new features:

  • The Remedy License Management is enhanced with facilities such as Configuring license limit, Consuming licenses, and Reporting licenses.
  • The Remedy Management Console enables management of all operations across the server group along with the following features:
    • Simple management of a server group by enabling administrators to perform operations and administration activities across multiple servers in a server group from a single place.
    • Access different servers in the server group from anywhere without needing access to the underlying computer system.
  • You can choose to define global-level and local-level configurations for the settings under Centralized Configuration. This reduces the time required to manage the server group configurations.
  • Remedy Deployment Application in enhanced with the following additional capabilities:
    • Role-based access to create and deploy a package
    • Digitally signed package to protect your environment
    • Command line interface to manage an application package
    • Promote CMDB CDM definitions across environments
    • Integrate a custom application with Remedy Deployment Application.

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