This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Overview of the Application-Command process

The Application-Command process allows the specification of commands to be executed by an application. Whenever an Application-Command process is run, a request is created in the Application Pending form that contains details about the command. The Application Dispatcher retrieves commands from this form and passes them to the approval server for processing. If the Application Dispatcher is not in use, the approval server retrieves commands directly from the Application Pending form.

The Application-Command commands use the Run Process action. As with all Run Process actions, you should use quotes around a parameter when its value contains a space, to make sure that it is evaluated correctly.

The Application-Command processes exist on the BMC Remedy AR System server. If you are performing an operation from an active link, you must use the syntax that indicates that the process should be run as a remote process on the server.

For more information, see Run Process action and Keywords.

For more information about the application syntax and parameters, see:

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