This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Mapping fields to values

Several workflow action types, including Open Window, Push Fields, Service, and Set Fields, allow you to transfer data between forms by using a field and value mapping. To do this, you use the field mapping table to select the appropriate fields and define the values to be assigned.

Although the purpose of the field mapping varies according to the type of workflow action, the way you enter fields and values in the field mapping table is the same in each case. This section describes the general steps for mapping values to fields by using the field mapping table.

The following figure shows an example of the field mapping table from a Set Fields action. In this example, the expression in the Value column defines the value to be set in the Short Description field by this Set Fields action.

Example field mapping table
(Click the image to expand it.)


When editing a field mapping table, you can use the Tab key and arrow keys to move between cells in the table.

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