License types for users to access BMC Remedy AR System server
The following license types are used to access the BMC Remedy AR System server:
Enables users to create, search for, and display requests within their assigned permissions. Administrators can configure the BMC Remedy AR System server to enable users with Read licenses to modify requests that they submit. Users with a Read license can always create, similar to Restricted Read. Additional configuration is only required to allow them to modify.
Includes all the capabilities of a Read license, and also enables users (based on the permissions of the groups to which they belong) to modify and save requests that they did not submit. BMC Remedy AR System administrators and sub-administrators must have a Fixed license. Other BMC Remedy AR System users who consistently need to modify requests must also have Fixed licenses.A Fixed license is associated with a user name and is always "reserved" for that user. Users who have a Fixed license can access the BMC Remedy AR System server at any time.
Includes all the capabilities of a Read license, and also enables users to modify and save data for requests that they did not submit based on the groups to which they belong. Multiple users can use the same Floating licenses, one user at a time: they are available on a first-come, first-served basis. This type of license is designed for users who occasionally need to modify and save requests. When a user who is assigned a Floating license logs in to BMC Remedy AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, BMC Remedy AR System checks for an available Floating license, and the following occurs:
Enables users to create, search for, and display requests within their assigned permissions. Users with Restricted Read licenses cannot modify any requests, including their own. Restricted Read licenses enable the same login account to access BMC Remedy AR System from multiple IP addresses simultaneously. You can give guest users a Restricted Read license. See Setting administrative options.
The following bundled licenses options include a group of licenses that can be assigned to users, which they can use to access the BMC Remedy AR System server.
The bundled license option that is displayed, depends upon the license that is assigned to you in the Electronic Product Distribution (EPD) system.
An AR System server license key activates fixed write licenses, read and restricted read licenses (which you might have to purchase, depending on your sales contract) . You can purchase additional fixed write licenses and floating write licenses from BMC or from an authorized reseller.
For more information about licensing, see Licensing overview and Working with BMC Remedy AR System licenses.
The operating system password management system can also be configured to lock out users after too many failed password attempts. Use this method when the user password is stored external to the User form. For more information, see the Max Number of Password Attempts row in the table in Setting administrative options. The operating system password management system can also be configured to lock out users after too many failed password attempts. This method is effective where the user password is stored external to the User form.