This section is written for developers and administrators who are responsible for creating, customizing, and maintaining integrations between BMC Remedy AR System and external systems.
Before applying any instructions in this section, you should have a strong working knowledge of BMC Remedy AR System and BMC Remedy Developer Studio. Also, working knowledge of the external systems that you are considering for integration with BMC Remedy AR System is helpful.
Selecting integration points, platforms, an implementation method, and a technology method
Extending AR System server functionality to external data by using installed and created plug-ins
Configuring and using the ARDBC and AREA LDAP plug-ins to integrate BMC Remedy AR System with a directory service
Using plug-ins and the AREA API to integrate BMC Remedy AR System with external user authentication services
Viewing and processing external data, accessing external relational database tables, reading data from the AR System database with a third-party application, and providing read-only access to data in BMC Remedy AR System forms
Creating custom plug-ins for BMC Remedy Developer Studio
Automating tasks and processes by integrating BMC Remedy AR System with BMC Atrium Orchestrator
Executing and controlling external applications within workflow to supplement AR System servers and clients
Automatically specifying the person responsible for handling a request in an application