This documentation supports the 18.05 version of Remedy Action Request System.

To view the latest version, select the version from the Product version menu.

Increasing the shutdown timeout in the Tomcat configuration tool

Use the following procedure to increase the shutdown timeout in the Tomcat configuration tool.

Note

You must use the Tomcat configuration tool to configure these settings and restart Tomcat.


You do not need to adjust the shutdown time when running Tomcat from the command line.

To increase the shutdown timeout in the Tomcat configuration tool

  1. Select Start > All Programs > Apache Tomcat > Configure Tomcat.
  2. Click the Shutdown tab.
  3. In the Timeout field, enter a value that is appropriate for the number of forms you have cached. The more forms you have cached, the larger this number should be. A value of 60 seconds is recommended. Use a higher value if you will be caching a large number of forms.
  4. Click the General tab.
  5. Click Start.
  6. Click OK.
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